(The purpose of this SOP is to instruct study staff to send monthly payment messages using the STAR Help account)
Instructions
- Go to Files
- This PC > Private drive > studydata > risk2 > administration > financial > participant_payment_logs > payment_messages
- Start at first participant in the payment_messages files from the date you want (either the 15th or 30th)
- Open the participant’s document and copy the message that shows up in the Notepad app
- Go to “STAR HELP” admin account (star@psych.wisc.edu username)
- Go to Peer Support > Direct messages > Plus sign button to start a new message
- Search for participant’s username and click the orange paper airplane button
- In the subject line type “Month Year Study Payment”
- For example: September 2023 Study Payment
- In the message box, paste the message from the Notepad
- Add spacing
- Delete the quotation marks around the participant’s username
- Send the message
- Repeat for all participants from your intended date